Robot Service
& Support.
Keeping autonomous fleets running. Certified engineers, genuine parts, and a 24-hour response window — across the UK and beyond.
24h
Remote Diagnosis SLA
48h
On-Site Response (UK)
1,000+
Robots Under Service
98%
First-Visit Resolution
Comprehensive support, end‑to‑end.
Designed to maximise uptime and protect your investment — from preventative maintenance to complex board-level repair, all under one roof.
Repairs & Maintenance
Hardware-level care for chassis, actuators, sensors, and drive systems — performed in-house by certified engineers.
Software & Diagnostics
Firmware updates, controller flashing, and deep system diagnostics that resolve issues before they cause downtime.
Warranty Services
Full manufacturer-authorised warranty cover. Transparent claims, fast turnaround, and zero hidden fees.
Genuine OEM Parts
Only certified parts — sourced direct from the factory, tracked end-to-end, and fitted by FlyWei-trained technicians.
Six steps. Zero friction.
Watch a service ticket travel through our workshop — from the moment you raise it, to the moment your robot is back in operation.
Step 01
Submit Request
Open a ticket via phone, email, or our portal. Include your robot's serial and a brief description.
Step 02
Remote Diagnosis
Our engineers connect to your fleet through M4 to triage in real time — typically within 24 hours.
Step 03
On-Site or Workshop
If hardware is involved, we dispatch a UK technician on-site or arrange secure pickup to our London workshop.
Step 04
Expert Repair
Genuine parts. Manufacturer-trained hands. Documented at every step from teardown to reassembly.
Step 05
Calibration & QA
Every robot is recalibrated, stress-tested under load, and signed off by a senior engineer before release.
Step 06
Redeployed
Returned to operation with a full service report, updated documentation, and continuous monitoring active.
Every robot. Every component.
Full-stack support across the entire FlyWei platform — from heavy industrial trucks to compact mobile robots and their controlling electronics.
Autonomous Forklifts
Counterbalance and reach trucks up to 2,000 kg. Sensor calibration, hydraulic servicing, LiDAR alignment, emergency response.
2,000kg
Max Payload
±5mm
Accuracy
12h
Battery
Lifting & AMR Robots
AMB series mobile robots from 150 kg to 600 kg. Drivetrain maintenance, battery health, navigation tuning.
600kg
Max Payload
1.8m/s
Top Speed
8h
Runtime
Accessories & Controllers
Charging docks, fleet controllers, peripheral electronics. Full bench-test, board-level repair, replacement.
100+
SKUs Stocked
24h
Bench Turn
OEM
Parts Only
Why operators choose FlyWei.
The numbers tell the story — but the relationship is what keeps our customers operational, year after year.
Certified Technicians
Every engineer is manufacturer-trained on the exact platform you operate.
Rapid Response
Remote triage within 24 hours. On-site engineer within 48 hours across the UK.
Genuine Parts Only
Zero third-party components. Every part traceable back to the OEM.
UK-Based Support
Our London workshop and engineers cover the whole of the United Kingdom.
Full Documentation
Every service generates a signed report and updates your fleet's lifetime record.
Long-Term Partnership
We're not just a supplier — we're your automation partner for the lifetime of your fleet.
Talk to a service engineer
in the next 24 hours.
Book a consultation, raise a ticket, or call our London workshop directly. Whatever the issue — we've seen it before, and we'll resolve it fast.