Industrial robot servicing
and support UK
Industrial robot servicing and support UK wide is the scheduled maintenance, reactive repair, software updates, spare parts and engineering help that keep autonomous forklifts, lifting robots, AMRs and their controllers in production, delivered by UK-based engineers. FlyWei covers the whole range it deploys, with remote diagnosis through the M4 fleet manager and a reply within one business day.
Free
UK site survey, no obligation
8 to 14 wk
Survey to go-live
UK
Based engineers
CE · VDA 5050
Standards referenced
What industrial robot servicing covers
Designed to keep the fleet in production and protect your investment: from preventative maintenance to board-level repair, all from one UK team.
Repairs and maintenance
Scheduled maintenance and reactive repair for chassis, actuators, sensors, lift mechanisms and drive systems, by FlyWei's UK-based engineers.
Software and diagnostics
Controller firmware, M4 fleet-manager releases and remote diagnostics through M4 that catch faults before they cause downtime.
Warranty services
Warranty cover on the robots we supply, handled by FlyWei with our manufacturing partners: clear claims and a documented turnaround.
Genuine parts
Parts from our manufacturing partners only, tracked to each robot's service record and fitted by FlyWei-trained engineers.
Six steps. Zero friction.
Watch a service ticket travel through our workshop, from the moment you raise it to the moment your robot is back in operation.
Step 01
Raise a ticket
By phone or email. Include the robot model, its serial and a short description. You get a reply within one business day.
Step 02
Remote diagnosis
Our engineers connect to your fleet through the M4 fleet manager to triage before anyone travels.
Step 03
On site or workshop
If hardware is involved, a UK-based engineer attends site or we arrange collection to our London base.
Step 04
Repair
Genuine parts from our manufacturing partners. Documented at every step from teardown to reassembly.
Step 05
Calibration and checks
Every robot is recalibrated, tested under load and signed off by a senior engineer before release.
Step 06
Redeployed
Back in operation with a service report, updated documentation and monitoring through M4 active.
Every robot. Every component.
Support across the entire FlyWei platform: from heavy industrial trucks to compact mobile robots and their controlling electronics.
Autonomous Forklifts
Pallet trucks, stackers, counterbalanced and reach trucks up to 3,000 kg. Sensor calibration, hydraulic servicing, LiDAR alignment, emergency response.
3,000kg
Max Payload
18
Models
M4
Fleet manager
Lifting and AMR Robots
AMB, SBA and SJV series mobile robots from 150 kg to 1,000 kg. Drivetrain maintenance, battery health, lift mechanism, navigation tuning.
1,000kg
Max Payload
±5mm
Accuracy
12h
Per charge
Accessories and Controllers
Charging docks, SRC robot controllers, peripheral electronics. Bench test, board-level repair, replacement.
7
SRC models
PLd/SIL 2
Safety option
London
Bench
UK-based engineers, London office, remote diagnosis anywhere
FlyWei's engineers are UK-based and work from the London office at Office One, 1 Coldbath Square, London EC1R 5HL, attending sites across the United Kingdom. Every ticket starts with remote diagnosis through the M4 fleet manager, so most software and configuration faults are resolved without a site visit. When hardware is involved, an engineer attends site or the unit is collected to the London base.
Maintenance and wear parts are included in FlyWei leasing and hire agreements, and available on contract for purchased fleets. A European demonstration site is available to visit, and a UK demonstration facility is planned for 2027.
Remote first
Diagnosis through M4 before anyone travels.
Site visits
UK-based engineers attend sites across the United Kingdom.
London base
Workshop and bench repair for controllers and accessories.
One business day
Reply to every ticket within one business day.
Why operators choose FlyWei.
The support model is what keeps a fleet in production, year after year.
Trained engineers
UK-based engineers trained by our manufacturing partners on the exact platform you operate.
Reply within one business day
Remote triage through M4 first, then a UK engineer on site when hardware is involved.
Genuine parts only
Every part traceable to our manufacturing partners and logged against the robot's service record.
UK-based support
London office and engineers covering sites across the United Kingdom.
Full documentation
Every service generates a signed report and updates your fleet's lifetime record.
Long-term partnership
Maintenance is included in FlyWei leasing and hire, and available on contract for purchased fleets.
Industrial robot servicing: frequently asked questions
What does industrial robot servicing and support include?
Scheduled maintenance, reactive repair, controller firmware and M4 fleet-manager updates, genuine spare parts from our manufacturing partners, and engineering help for autonomous forklifts, lifting robots, AMRs, SRC controllers and accessories such as charging docks. Every job ends with a signed service report added to the robot's lifetime record.
How quickly does FlyWei respond to a service request in the UK?
You get a reply within one business day. Our engineers connect to the fleet through the M4 fleet manager to diagnose remotely first, then a UK-based engineer attends site when hardware is involved.
Which robots does FlyWei service?
The full FlyWei range: autonomous forklifts (18 models across pallet truck, stacker, counterbalanced and reach classes, up to 3,000 kg), lifting robots and base AMRs from 150 kg to 1,000 kg, the SRC robot controller series and accessories. Because M4 runs mixed fleets over VDA 5050, support covers the fleet software as well as the machines.
Where in the UK do your engineers cover?
FlyWei's engineers are UK-based, working from the London office (Office One, 1 Coldbath Square, London EC1R 5HL) and attending sites across the United Kingdom. Remote diagnosis through M4 reaches any connected site.
Is maintenance included in leasing and hire?
Yes. Scheduled and reactive maintenance, wear parts and software updates are included on FlyWei leasing (3, 5 or 7 years) and on hire agreements, subject to credit approval. For purchased fleets, support and training are available on contract.
Does servicing cover safety and compliance duties?
Service records and calibration sign-offs support the PUWER and LOLER duties that apply to powered handling equipment, and CE-marked models are available where certification evidence is required. The SRC-3000FS controller adds functional safety to PLd / SIL 2 for mixed human and robot areas.
New to robots?
Start with a free UK site survey
No obligation. A FlyWei engineer maps your flows, sizes the fleet and sets out the support plan alongside the quote. Existing fleet? Email sales@flywei.co.uk or call 020 3576 6910.
Talk to a service engineer
within one business day.
Raise a ticket, book a service visit, or call our London office directly. Remote diagnosis through M4 first, then a UK engineer on site when hardware is involved.